This page sets out how receipts are issued and the terms for refunds, cancellations, name changes and upgrades for registrations, tickets, packages and contributions made through twende.green. It was last updated in October 2026.
Receipts and invoices
A receipt is sent by e-mail as soon as a payment is confirmed and is kept in your account under My tickets. For bank transfers the receipt is issued once the payment has been verified. A pro forma invoice, a quotation or an official receipt in the name of an organisation may be requested at any time by writing to info@twende.green, quoting the order reference.
Complimentary registration
Registration for Day 4 and Day 5 is complimentary. A registration may be cancelled at any time by writing to the Secretariat.
Tickets, tables, packages and levels
- Confirmed bookings are not refundable, because seats, stands and recognition are reserved and costs are committed on the strength of the booking. A booking may instead be transferred to another person or to another attendee of the same organisation.
- Duplicate or erroneous payments are refunded in full once verified.
- Cancellation by the organisers. If Blue Carbon Action 2026 or the dinner is cancelled by the organisers and not rescheduled, the amount paid is refunded or, at the choice of the payer, credited to a later event.
Name changes
The name on a ticket or badge may be changed without charge until 3 December 2026 from My tickets, or by writing to the Secretariat.
Upgrades
A seat, table, digital placement or participation level may be raised to a higher option at any time before 3 December 2026. Only the difference in price is payable, and the tickets are updated once that payment is confirmed. Reductions to a lower option are not available.
Contributions to restoration programmes
Contributions are applied to the programme for which they were made and, once allocated to planting, cannot normally be refunded. An erroneous or duplicate contribution is refunded in full once verified.
How refunds are made
Approved refunds are paid in Kenya shillings by the method used for the original payment, or by bank transfer where that is not possible, normally within fourteen days of approval. Charges levied by a bank or payment provider on the original payment may be deducted where they cannot be recovered. Refunds are made at the amount received in shillings, and not at a later rate of exchange.
How to make a request
Please write to info@twende.green with the order reference, the e-mail address used and the reason for the request. We will respond as soon as possible.